U.S. Work from Home Update: Is remote work here to stay?

Many U.S. consumers work from home. The Covid-19 pandemic proved that there is available technology, such as high-speed Internet, collaborative applications and video conferencing applications, to facilitate and support remote working. To overuse a pandemic phrase, this market study sheds light on what exactly the ‘new normal’ of remote work is today. It also investigates if workers expect their remote work schedule to remain the same.

This market study provides information about U.S. workers’ current remote work experience, including the number of days at home, the technology used and workers’ satisfaction. And importantly, the market study also provides insight into possible changes in work-from-home schedules, as determined by U.S. companies’ announced plans and policies.

This market study is based on results from iGR’s June 2023 survey of over 1,000 U.S. mobile consumers.

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Key Questions Answered

• How many days per week did survey respondents work at home before any changes related to the Covid-19 pandemic?
• How many days per week do employed survey respondents currently work from home?
• How do remote workers typically connect to the Internet at home?
• Do remote workers use their own mobile device or one provided by their company?
• How satisfied are remote workers with their Internet service while working at home?
• What type of financial support are companies giving remote workers?
• According to their companies’ announced policies and plans regarding remote work, do respondents expect a change to their current schedule?
• When are any changes to remote work schedules likely to take place?
• How do respondents’ remote work experience vary according to demographic variables?

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Who Should Read

• Mobile operators
• Internet Service Providers
• Device OEMs
• Infrastructure providers
• Corporate applications and service vendors
• Content providers and distributors
• Financial analysts and investors.

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Table of Contents

• Abstract
• Executive Summary
• What This Means
• Methodology
• Remote Work Survey Results
• Work-from-Home Frequency Compared to Pre-Pandemic
• Technology Being Used
• Satisfaction and Internet Speeds
• Employer Financial Support
• Future Work-from-Home Trends
• Survey Demographics
• Demographic Profile of U.S. Consumer Respondents
• Definitions
• About iGR
  • Disclaimer

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List of Tables

• Table 1: Number of Days Working from Home
• Table 2: Mobile Device Used
• Table 3: Typical Internet Service Used
• Table 4: Frequency of Video Conference Usage
• Table 5: Satisfaction with Remote Work
• Table 6: Very Satisfied or Satisfied by Internet Speed
• Table 7: Most Important Internet Feature for Remote Workers
• Table 8: Employer Financial Support
• Table 9: Employer Plans and Policies
• Table D-1: Respondent Age
• Table D-2: Respondent Gender
• Table D-3: Respondent Marital Status
• Table D-4: Respondent Annual Household Income
• Table D-5: Respondent Level of Education
• Table D-6: Size of Household
• Table D-7: Age of Children in Household
• Table D-8: Respondent Region
• Definitions Table

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List of Charts and Figures

• Figure A: Number of Days Working from Home
• Figure B: Employer Plans and Policies
• Figure 1: Number of Days Working from Home
• Figure 2: Mobile Device Used
• Figure 3: Typical Internet Service Used
• Figure 4: Frequency of Video Conference Usage
• Figure 5: Satisfaction with Remote Work
• Figure 6: Very Satisfied or Satisfied by Internet Speed
• Figure 7: Most Important Internet Feature for Remote Workers
• Figure 8: Employer Financial Support
• Figure 9: Employer Plans and Policies
• Figure D-1: Respondent Age
• Figure D-2: Respondent Gender
• Figure D-3: Respondent Marital Status
• Figure D-4: Respondent Annual Household Income
• Figure D-5: Respondent Level of Education
• Figure D-6: Size of Household
• Figure D-7: Age of Children in Household
• Figure D-8: Respondent Region

For additional information or to purchase the U.S. Work from Home Update market study, please contact Iain Gillott, at (512) 796-1675 or by email.