Wireless & Mobile Landscape

U.S. Mobile Consumers and OTT Services: Who uses which apps to watch video and connect?

Over the Top (OTT) services are becoming increasingly popular and offer services that range from messaging and photo sharing to video chat applications and video on-demand services. While some of these services are used on devices connected to the Internet over a wired connection, such as connected TVs and laptops, many more are increasingly being used on mobile devices. As the OTT services’ mobile usage increases, so does their demand on the mobile data network.

This iGR market study profiles the video and communication OTT services being used by various groups of U.S. consumers. The study focuses on the following services: Amazon Prime Video, Apple FaceTime, CBS All Access, Google Hangouts, Google Play Movies, HBO Go/HBO Now, Hulu, Instagram, Netflix, Showtime Anytime, Skype, Snapchat, WhatsApp, and YouTube.

For the most popular OTT services, iGR analyzes how demographic and mobile service variables affect their usage and how frequently the services are used. The study also looks at the devices, both mobile and otherwise, consumers use for communication OTT services. The data in this market study is based on a Web-based survey of over 1,000 U.S. consumers that iGR fielded during March 2017. Some results are compared to those from a survey of over 1,000 consumers that iGR fielded in May 2016.


Key Questions Answered

  • What percentage of U.S. mobile consumers use the following video OTT services – Amazon Prime Video, CBS All Access, Google Play Movies, HBO Go/HBO Now, Hulu, Netflix, Showtime Anytime and YouTube?
  • What percentage of U.S. mobile consumers use the following communication OTT services – Apple FaceTime, Google Hangouts, Instagram, Skype, Snapchat, and WhatsApp?
  • What trends exists between consumers’ use of mobile services and their use of video and communication OTT services?
  • What trends exist between demographic variables and consumers’ use of video and communications OTT services?
  • How often do U.S. consumers use each OTT service?
  • On which devices do U.S. consumers use communication OTT services?

Who Should Read

  • OTT service providers
  • Mobile service providers
  • Financial and investment analysts.

Table of Contents

  • Abstract
  • Executive Summary
    • OTT Services Used
    • Frequency of Use
    • Devices Used
  • Methodology
  • Video OTT Services
    • Amazon Video
    • Apple iTunes
    • CBS All Access
    • DIRECTV NOW
    • Google Play Movies & TV
    • HBO
    • Hulu
    • NBC
    • Netflix
    • SHOWTIME
    • Sling Television
    • YouTube
  • Communication OTT Services
    • Apple FaceTime
    • Facebook Messenger
    • Google Hangouts
    • Instagram
    • Skype
    • Snapchat
    • Viber
    • WhatsApp
  • Video OTT Services Used
    • Video OTT Services by Mobile Service Variables
    • Video OTT Services by Demographic Variables
    • Reasons Video OTT Services are used
  • Video OTT Services – Frequency of Use
  • Communication OTT Services Used
    • Communication OTT Services by Mobile Service Variables
    • Communication OTT Services by Demographic Variables
    • Reasons Communication OTT Services are used
  • Communication OTT Services – Frequency of Use
  • Communication OTT Services – Devices Used
  • Survey Demographics
    • Demographic Profile of U.S. Consumer Respondents
  • Definitions
    • General
    • Device Types
    • Services
    • Network Technology
  • About iGR
    • Disclaimer

List of Tables

  • Table 1: Current Use of Video OTT Services
  • Table 2: Video OTT Services by Service Provider
  • Table 3: Video OTT Services by Age
  • Table 4: Reasons to use Video OTT Services
  • Table 5: Netflix Frequency of Use
  • Table 6: Amazon Prime / Instant Video Frequency of Use
  • Table 7: Hulu Frequency of Use
  • Table 8: HBO Go / HBO Now Frequency of Use
  • Table 9: YouTube Frequency of Use
  • Table 10: Frequency of Use for all Video OTT Services
  • Table 11: Percent of Time Spent Watching OTT Video while Watching Video Content at Home
  • Table 12: Top Three Ways to Find Video Content
  • Table 13: Percent of each Type of Video Content Viewed on the Internet
  • Table 14: Current Use of Communication OTT Services
  • Table 15: Communication OTT Services by Service Provider
  • Table 16: Communication OTT Services by Age
  • Table 17: Reasons to use Communication OTT Services
  • Table 18: Skype Frequency of Use
  • Table 19: Instagram Frequency of Use
  • Table 20: Snapchat Frequency of Use
  • Table 21: FaceTime Frequency of Use
  • Table 22: WhatsApp Frequency of Use
  • Table 23: Google Hangouts Frequency of Use
  • Table 24: Frequency of Use for all Communication OTT Services
  • Table 25: Devices Used for all Communication OTT Services
  • Table 26: Respondent Age
  • Table 27: Respondent Gender
  • Table 28: Respondent Ethnic Background
  • Table 29: Respondent Annual Household Income
  • Table 30: Respondent Level of Education
  • Table 31: Age of Children in Household
  • Table 32: Respondent Region
  • Table 33: Respondent Marital Status

List of Charts and figures

  • Figure A: Current Use of Video OTT Services
  • Figure B: Current Use of Communication OTT Services
  • Figure C: Frequency of Use for all Video OTT Services
  • Figure D: Frequency of Use for all Communication OTT Services
  • Figure E: Devices Used for all Communication OTT Services
  • Figure 1: Current Use of Video OTT Services
  • Figure 2: Video OTT Services by Service Provider
  • Figure 3: Video OTT Services by Age
  • Figure 4: Reasons to use Video OTT Services
  • Figure 5: Netflix Frequency of Use
  • Figure 6: Amazon Prime / Instant Video Frequency of Use
  • Figure 7: Hulu Frequency of Use
  • Figure 8: HBO Go / HBO Now Frequency of Use
  • Figure 9: YouTube Frequency of Use
  • Figure 10: Frequency of Use for all Video OTT Services
  • Figure 11: Percent of Time Spent Watching OTT Video while Watching Video Content at Home
  • Figure 12: Top Three Ways to Find Video Content
  • Figure 13: Percent of each Type of Video Content Viewed on the Internet
  • Figure 14: Current Use of Communication OTT Services
  • Figure 15: Communication OTT Services by Service Provider
  • Figure 16: Communication OTT Services by Age
  • Figure 17: Reasons to use Communication OTT Services
  • Figure 18: Skype Frequency of Use
  • Figure 19: Instagram Frequency of Use
  • Figure 20: Snapchat Frequency of Use
  • Figure 21: FaceTime Frequency of Use
  • Figure 22: WhatsApp Frequency of Use
  • Figure 23: Google Hangouts Frequency of Use
  • Figure 24: Frequency of Use for all Communication OTT Services
  • Figure 25: Devices Used for all Communication OTT Services
  • Figure 26: Respondent Age
  • Figure 27: Respondent Gender
  • Figure 28: Respondent Ethnic Background
  • Figure 29: Respondent Annual Household Income
  • Figure 30: Respondent Level of Education
  • Figure 31: Age of Children in Household
  • Figure 32: Respondent Region
  • Figure 33: Respondent Marital Status

For additional information on the U.S. Mobile Consumers and OTT Services: Who uses which apps to watch video and connect? market study, please contact Iain Gillott, at (512) 263-5682 or by email.