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Small Cells, DAS & Het-Nets

Demand and Opportunities for In-building Wireless Solutions in the U.S.

In late August 2015, iGR conducted a survey of employees of U.S.-based businesses to understand the usage of and opportunity for in-building wireless solutions. The resulting study, which was sponsored by Ericsson and Fujitsu Network Communications, details the following aspects of U.S. employees’ mobile experience while at work:

- Mobile Devices Used

- Current Use of WiFi and LTE

- Mobile Services and Apps

- Mobile Voice and Data Experience

- Impact of Improved Mobile Service

This sponsored study provides an analysis of the usage of and demand for in-building wireless solutions. The study also highlights the opportunities that exist for mobile operators and device manufacturers due to improved mobile coverage that can be provided by in-building wireless solutions.


Key Questions Answered

  • What mobile devices are being used by U.S. employees at work?
  • Where are mobile devices used in the workplace and in which types of buildings?
  • How are Wi-Fi and mobile data (LTE) used in buildings?
  • Which mobile services and apps do U.S. employees use on the mobile devices while inside buildings?
  • What is the perceived mobile voice and mobile data experience for U.S. employees?
  • How would improved mobile data speed impact employees’ mobile data usage?
  • How would improved mobile data coverage impact employees’ likelihood to upgrade their device, increase their usage of LTE and possibly churn?

Who Should Read

  • Mobile operators
  • Infrastructure OEMs
  • Mobile device vendors
  • Small cell product and solution vendors
  • Backhaul service providers and equipment OEMs
  • Enterprise technical personnel
  • Financial analysts and investors.

Table of Contents

  • Abstract
  • Executive Summary
    • Mobile Devices Used
    • Current Use of WiFi and LTE
    • Mobile Services and Apps
    • Mobile Voice and Data Experience
    • Impact of Improved Mobile Service
  • Methodology
  • U.S. Workplaces
  • Devices Used by U.S. Employees
  • Bring Your Own Device (BYOD) Trends
  • Time “on the phone” – Desk Phones and Smartphones
  • Other Mobile Devices – Tablets and Laptops
  • Networks Used in the Workplace – Mobile Data and Wi-Fi
  • Mobile Service Experience in the Workplace
  • Opportunities for Improvement
  • Sponsor Profiles
    • Ericsson
    • Fujitsu Network Communications
  • About iGR
    • Disclaimer

List of Tables

  • Table 1: General Location
  • Table 2: Physical Location Types
  • Table 3: Number of Floors in Buildings
  • Table 4: Devices Used
  • Table 5: Personal and Work Usage of Mobile Devices
  • Table 6: Smartphone Provider
  • Table 7: Mobile Subscription Payment
  • Table 8: BYOD Policy
  • Table 9: BYOD - Types of Devices
  • Table 10: Time on the Phone
  • Table 11: Primary Contact Phone
  • Table 12: Frequency of Desk Phone Use
  • Table 13: Change in Desk Phone Use
  • Table 14: Reason for Change in Desk Phone Use
  • Table 15: Smartphone Operating System
  • Table 16: Frequency of Smartphone Use at Work
  • Table 17: Important Smartphone Functions
  • Table 18: Types of Calls on Smartphones and Desk Phones
  • Table 19: Importance of Voice, Data and Texting Coverage
  • Table 20: Tablets Used at Work
  • Table 21: Tablet Operating System
  • Table 22: Reasons for Tablet Usage
  • Table 23: Frequency of Laptop Usage
  • Table 24: Typical Activities on Mobile Devices
  • Table 25: Location of Tablet and Laptop Use
  • Table 26: Importance of Network Connections
  • Table 27: Availability of Wi-Fi
  • Table 28: Wi-Fi and Mobile Network Use
  • Table 29: 3G and 4G Mobile Network Use
  • Table 30: Importance of Mobile Data Coverage and Speed
  • Table 31: Reasons to Use Cellular Data
  • Table 32: Reasons Not to Use Cellular Data
  • Table 33: Experience with Cellular Voice, Cellular Data and Wi-Fi
  • Table 34: Likelihood to Change Service Providers
  • Table 35: Relative Speed of Wi-Fi and Cellular Data
  • Table 36: Experience Connecting to Wi-Fi
  • Table 37: Experience Using Wi-Fi
  • Table 38: Importance of At-Work Service Improvements
  • Table 39: Likelihood to Increase Mobile Data Usage in Building due to Speed
  • Table 40: Likelihood to Increase Mobile Device Usage in Building due to Increased Coverage
  • Table 41: Work-related Increased Usage
  • Table 42: Likelihood to Switch Mobile Operators due to Colleague Experience
  • Table 43: Likely Actions Due to Improved Coverage at Work

List of Charts and Figures

  • Figure A: Very Likely and Likely Actions Due to Improved Coverage at Work
  • Figure 1: General Location
  • Figure 2: Physical Location Types
  • Figure 3: Number of Floors in Buildings
  • Figure 4: Devices Used
  • Figure 5: Personal and Work Usage of Mobile Devices
  • Figure 6: Smartphone Provider
  • Figure 7: Mobile Subscription Payment
  • Figure 8: BYOD Policy
  • Figure 9: BYOD - Types of Devices
  • Figure 10: Time on the Phone
  • Figure 11: Primary Contact Phone
  • Figure 12: Frequency of Desk Phone Use
  • Figure 13: Change in Desk Phone Use
  • Figure 14: Reason for Change in Desk Phone Use
  • Figure 15: Smartphone Operating System
  • Figure 16: Frequency of Smartphone Use at Work
  • Figure 17: Important Smartphone Functions
  • Figure 19: Importance of Voice, Data and Texting Coverage
  • Figure 20: Tablets Used at Work
  • Figure 21: Tablet Operating System
  • Figure 22: Reasons for Tablet Usage
  • Figure 23: Frequency of Laptop Usage
  • Figure 24: Typical Activities on Mobile Devices
  • Figure 25: Location of Tablet and Laptop Use
  • Figure 26: Importance of Network Connections
  • Figure 27: Availability of Wi-Fi
  • Figure 28: Wi-Fi and Mobile Network Use
  • Figure 29: 3G and 4G Mobile Network Use
  • Figure 30: Importance of Mobile Data Coverage and Speed
  • Figure 31: Reasons to Use Cellular Data
  • Figure 32: Reasons Not to Use Cellular Data
  • Figure 33: Experience with Cellular Voice, Cellular Data and Wi-Fi
  • Figure 34: Likelihood to Change Service Providers
  • Figure 35: Relative Speed of Wi-Fi and Cellular Data
  • Figure 36: Experience Connecting to Wi-Fi
  • Figure 37: Experience Using Wi-Fi
  • Figure 38: Importance of At-Work Service Improvements
  • Figure 39: Likelihood to Increase Mobile Data Usage in Building due to Speed
  • Figure 40: Very Likely and Likely to Increase Mobile Data Usage in Building due to Speed
  • Figure 41: Likelihood to Increase Mobile Device Usage in Building due to Increased Coverage
  • Figure 42: Very Likely and Likely to Increase Mobile Device Usage in Building due to Increased Coverage
  • Figure 43: Work-related Increased Usage
  • Figure 44: Likelihood to Switch Mobile Operators due to Colleague Experience
  • Figure 45: Likely Actions Due to Improved Coverage at Work
  • Figure 46: Very Likely and Likely Actions Due to Improved Coverage at Work

For additional information on the Demand and Opportunities for In-building Wireless Solutions in the U.S. market study, please contact Iain Gillott, at (512) 263-5682 or by email.